1. Definitions

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• “RAW Workshop” / “RAW” / “Seller”: refers to RAW Workshop Ltd., the company supplying the goods.

• “Customer” / “Client” / “Buyer”: refers to the purchaser of goods and/or services from RAW Workshop.

• “Goods”: includes standard and bespoke furniture products for indoor and/or outdoor commercial use.

• “Order”: refers to the formal request for goods as confirmed by RAW’s Order Acknowledgement.

• “Bespoke”: refers to any product manufactured to a customer's specific design, dimensions, or finish outside the standard range.

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2. Scope

• These Terms & Conditions apply to all sales of goods and services by RAW Workshop, including both standard product lines and bespoke/custom furniture, for indoor and outdoor commercial applications.​

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3. Quotations & Acceptance

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• All quotations are valid for 30 days unless otherwise specified.

• Quotations are strictly based on the quantities, specifications, and delivery details provided at the time of enquiry.

• Orders are only deemed accepted once confirmed in writing by RAW via an Order Acknowledgement.

 

4. Prices & VAT

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• All prices are quoted exclusive of VAT, which will be applied at the prevailing rate.

• Any changes in material or manufacturing costs may result in a revised quotation prior to order confirmation.

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5. Images & Product Representation

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• Product imagery and renderings are illustrative only and do not constitute a specification.

• For bespoke items, technical drawings or CAD visuals will be required, either supplied by the customer or provided by RAW at an   additional charge.  

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6. Lead Times

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• Standard lead times are a minimum of 12 weeks for production, subject to capacity and material availability.

• Lead times commence from the date RAW receives the cleared deposit and finalised specifications.

• RAW will confirm indicative lead times at the point of order, which are estimates and not contractually binding unless explicitly stated.

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7. Product Changes & Amendments

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• Any changes to product specification, quantities, finishes, or delivery dates must be submitted in writing within 48 hours of Order Acknowledgement. 

• After this period, changes may:

• - Be rejected at RAW’s discretion

• - Incur additional costs

• - Extend lead times

• - Require revised drawings for re-approval (for bespoke items)

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8. Payment Terms

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• 50% non-refundable deposit is required upon order confirmation before any production commences.Remaining 50% balance is payable within 30 days of delivery.

• Goods remain the property of RAW until payment is received in full.

• Late payments may incur interest in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.

 

9. Delivery

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• Delivery is charged in addition to the product price unless otherwise stated.

• Delivery times and dates are estimates. RAW accepts no liability for delays caused by third-party couriers, force majeure, or supply chain disruption.

• If a specific delivery date is supplied by the client any change/ delay in delivery date must be provided to RAW 6 weeks ahead of the scheduled delivery date.  

• RAW will only hold products for a maximum of 2 weeks passed the agreed delivery date, after this point, it is the client's responsibility to find appropriate storage for the items.  

• The client must ensure the delivery site is accessible and prepared for unloading. Failed delivery due to site inaccessibility may incur a re-delivery charge.

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10. Installation

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• Installation services are not included unless specified in the quotation.

• Where RAW installs products, any issues must be reported within 48 hours of completion.

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11. Product Tolerances & Material Disclaimer

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• Natural variations in materials such as timber and powder-coated metals are inherent and will not be considered defects.

• Outdoor furniture may weather over time. Customers should follow RAW’s care guidelines to maintain product longevity.

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12. Bespoke Items

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• Bespoke products are made to order and cannot be cancelled, returned, or refunded once production begins. 

• Full customer approval (in writing) is required on all technical drawings or design visuals before production.

• RAW will not be held liable for errors resulting from customer-supplied information or approvals.

 

13. Warranty

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• All products carry a 5-year manufacturing warranty, covering material or manufacturing defects under normal use. 

• The warranty excludes: - Wear and tear - Vandalism, misuse, or neglect - Improper installation by third parties - Weathering of untreated or incorrectly maintained outdoor items

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14. Returns & Cancellations

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• Standard range products may be returned or cancelled only with RAW’s prior written agreement and may incur a restocking fee.

• Bespoke items are non-cancellable and non-refundable once production has commenced.

• All returns must be in original condition and packaging, and return delivery is at the buyer’s cost unless agreed otherwise.

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15. Liability

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• RAW shall not be liable for any indirect or consequential loss, including loss of profits, contracts, or goodwill.

• In any event, RAW’s total liability shall not exceed the total price paid for the goods in question.

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16. Force Majeure

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• RAW shall not be liable for failure to perform obligations due to events beyond its reasonable control, including but not limited to: strikes, delays in raw material supply, transport disruption, or government restrictions.

 

17. Intellectual Property

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• All designs, visuals, and technical drawings remain the intellectual property of RAW Workshop unless agreed otherwise in writing.

 

18. Governing Law & Jurisdiction

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• These terms shall be governed and interpreted according to the laws of England and Wales.

• All disputes shall be subject to the exclusive jurisdiction of the English courts. 

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